Shipping:

• International shipping is available and calculated at checkout.

• Enjoy FREE standard delivery on orders over $99 within Canada & USA.

• For orders below $99, standard delivery has a flat rate of $8.99 within Canada & USA.

Custom Fees: USA & International orders may be subject to custom fees, not included in the shipping rate, and are the customer's responsibility to cover.

Processing Time: Once an order is placed, it may take up to 1-4 business days to be fully processed. You will receive a notification (email or SMS) once your order has been shipped.

Shipping Time:

USA

• Standard shipping (tracked): 3-9 business days.

CANADA

• Standard shipping (tracked): 4-19 business days.

INTERNATIONAL

• Shipping time varies and is displayed at checkout (please note that some options might not include a tracking number).

  • Small packet international surface (not tracked): 20-60 business days.

  • Small packet international air (not tracked): 6-12 business days.

  • Tracked packet international (tracked): 11 business days.

Please note that once your order leaves our studio, we cannot be held responsible for any unforeseen delays.

Customer Responsibility: It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. The customer is responsible for paying the cost of re-shipping any packages returned to the sender due to issues with delivery. Studio Olgu does not accept postal fees that need to be paid upon the reception of a parcel that is returned to the sender, and therefore, will refuse to retrieve the parcel back.