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General Questions
Do you ship internationally?
What is your shipping rate?
How long will it take to process my order?
I accidently entered the wrong shipping address. What now?
Do you accept returns?
My packaged was mark as ''delivered'' but, I didn't get it?
Do you do wholesale & bulk orders?
Do you offer candle making course?
Can I come pick up my order at the studio?
Why are your candles made with soy wax?
Wood Wick Candles
What are the benefits of wood wick candles?
Why does my candle top looks bumpy ?
How do I light my wood wick candle?
I accidentally cut my wood wick too short and now it won’t light, what do I do?
What happens if I don't trim the wick?
My candle is tunneling, what should I do?
Decorative Candles
Can I burn my decorative candle?
I accidentally cut my cotton wick too short and now it won’t light, what do I do?
How does a decorative candle burn?
Is it normal that my decorative candle has wax drips?
Tell me more about 'frosting' ?
Do you sell candle molds?
Is it normal that my decorative candle might have some imperfections?
We are looking forward to all your questions.
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